Plugins ^new^: Osticket

Navigate to your osTicket root directory. Look for the folder: /include/plugins/ . If the folder doesn’t exist, create it and set permissions to 755 .

Installation requires technical knowledge of PHP and Apache/Nginx.

Besides the official LDAP and OAuth2 plugins, the community has created several authentication extensions:

A plugin might be incompatible with your current PHP version or your osTicket version. Use FTP to delete the specific plugin folder from include/plugins/ , which will force the system to bypass it. osticket plugins

If you want to customize your help desk setup further, let me know: What are you trying to add to osTicket? What version of osTicket are you currently running?

Single Sign-On (SSO). What it does: Allows agents to log into osTicket using their Google Workspace, Microsoft Azure AD, or Okta credentials. No more separate passwords. Best for: Enterprises with 50+ agents.

osTicket is one of the most reliable, open-source helpdesk ticketing systems available. Out of the box, it provides exceptional core features like ticket creation, email integration, and basic customer management. However, every support team has unique workflows. To bridge the gap between standard functionality and specialized business needs, you need to leverage . Navigate to your osTicket root directory

For users of the official Docker image (devinsolutions/docker‑osticket), plugins are managed during the container build. The image includes a predefined set of official plugins that are downloaded as .phar archives. The build process verifies the integrity of each plugin using PHP’s Phar class (for official plugins) or SHA256 hash checks (for third‑party plugins like the Slack integration). If you need to add custom plugins, you can extend the Docker image or mount a volume containing the plugin files into /var/www/html/include/plugins .

Connects your osTicket installation to your company's Active Directory or LDAP server. This allows staff and clients to log in using their standard corporate credentials.

Reduces response times by ensuring agents don't miss urgent tickets. 3. Trello Card Integration If you want to customize your help desk

Here is a curated list of high-impact plugins, categorized by function.

“As much as this is one of the best free ticket system scripts available right now... [the] Search function is terrible.” SaaS Adviser

Extracts specific ticket datasets into CSV or Excel formats, allowing your management team to build custom KPIs and performance reviews.

The Ultimate Guide to osTicket Plugins: Enhancing Your Help Desk

If you need custom functionality, you can build your own. Note that official documentation for newer versions (1.17+) is limited, so reviewing the official GitHub repo is the best way to learn. Plugin Structure: Every plugin needs a plugin.php